Social Media Onboarding & Client Call
Cancellation Policy
This agreement outlines the terms and conditions for social media management services provided by CIELO Agency LLC. 1. Services Provided CIELO will manage the client’s social media accounts to enhance brand presence, engage audiences, and drive growth. Services include as in the package chosen. 2. Content Creation and Photography The client is responsible for providing photos, videos, or other media for posts. If the client does not provide content, CIELO will use stock images or agency-created materials. Photographers are not included in this agreement, but CIELO can help book and manage professional photo shoots for an additional fee. 3. Platform Access The client provides full access to their social media accounts. Fees for the management platform are included in the agreement. The client receives access to review, comment, and approve content. 4. Revisions The client is entitled to up to two (2) revisions per post. Content will be considered approved if no feedback is provided within the agreed timeframe. 5. Influencer Management CIELO primarily works with mid-sized influencers who collaborate in exchange for services. Larger influencer collaborations may involve additional fees, based on their rates, which will be approved by the client beforehand. 6. Audience Engagement CIELO engages with the client’s audience to foster organic growth by following, liking, and commenting on posts. All engagement aligns with the client’s brand strategy and tone of voice. 7. Reporting Weekly reports track engagement, reach, and impressions. Monthly reports include key performance metrics and recommendations for growth. 8. Case Studies The client agrees that CIELO may showcase work, including content and campaign results, in case studies, portfolios, and other promotional materials. 9. Payment and Termination Fees are billed monthly, with discounts for quarterly or yearly payments. Either party may terminate the agreement with 30 days’ written notice. Pending fees must be settled before termination. Acknowledgment: By purchasing the service / package, the client agrees to these terms, including content creation, audience engagement, and the use of work in case studies.
Contact Details
+1 (305) 874-7814
info@cielo.agency
1000 E Atlantic Blvd, Pompano Beach, FL, USA