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Welcome to Cielo Agency LLC ("CIELO," "we," "our," "us"). These Terms of Service ("Terms") govern your use of our website, services, and products ("Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Acceptance of Terms

By accessing or using our Services, you agree to comply with and be bound by these Terms and our Privacy Policy. These Terms apply to all visitors, users, and others who access or use our Services.

2. Services

CIELO provides a range of creative and digital services, including but not limited to web design, branding, product design, packaging design, social media management, and digital marketing.

3. User Accounts

Account Creation: To access certain features of our Services, you may need to create an account. You agree to provide accurate, complete, and current information during the registration process.

Account Responsibility: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

4. Payment and Fees

Payment Terms: Payment for our Services is required upfront. Projects will not commence without a 50% or full upfront payment, as agreed upon in the project contract.

Invoices: Invoices are due upon receipt unless otherwise specified. Failure to pay may result in suspension or termination of Services.

Ownership of Content: Unless the full payment amount is received, CIELO retains ownership of all content and rights associated with the Services provided.

5. Project Ownership and Deliverables

Project Accounts: Design projects will be kept in the company (CIELO or acenos) account until project completion, not in the client's account.

Final Deliverables: Final project files will not be shared until the full completion of the project. Preview and presentation links will be used to track activity and progress.

6. Use of Services

Compliance: You agree to use our Services in compliance with all applicable laws and regulations.

Prohibited Conduct: You agree not to use our Services for any unlawful purpose or engage in unethical behavior, fraud, misuse of our Services, or any action harmful to others. In the event of such conduct, including unethical behavior, fraud, or misuse, CIELO reserves the right to terminate the agreement or any contract and preserve all associated rights. Referral partners or potential partners will also be terminated if they fail to adhere to ethical behavior or act in accordance with our code of conduct.

7. Intellectual Property

Ownership: All intellectual property rights in the Services and related content are owned by CIELO or its licensors.

License: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use our Services for your personal or business use.

8. Confidentiality and Data Protection

Confidential Information: You agree to keep all confidential information disclosed to you by CIELO strictly confidential.

Data Protection: We are committed to protecting your privacy and personal data. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

9. Termination

Termination by You: You may terminate your use of our Services at any time by notifying us in writing.

Termination by Us: We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including if you

breach these Terms.

10. Disclaimers and Limitation of Liability

Disclaimer: Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied.

Limitation of Liability: In no event shall CIELO be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Services.

11. Governing Law and Dispute Resolution

Governing Law: These Terms shall be governed by and construed in accordance with the laws of Florida, United States, without regard to its conflict of law principles.

Dispute Resolution: Any disputes arising out of or related to these Terms or our Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

12. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on our website. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.

13. Contact Information

If you have any questions about these Terms, please contact us at:

Cielo Agency LLC

By using our Services or working with us, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Terms of Service CIELO